Tips for tenants

Being a Responsible Tenant is paramount to DWP Housing.


Your responsibility as our tenant is to make sure your rent is paid on time, to look after the property including any garden areas and to think about your actions and how your behaviour affects your neighbours. Some guidelines are:

  • Not to play loud music or have volume overly loud on TV.
  • Avoid slamming doors and banging up the stairs.
  • Avoid using the washing machine, vacuum or performing any DIY at unreasonable hours.
  • Keep the main security and internal fire doors closed.
  • Please do not block any of the communal areas with your personal possessions or they will be removed.
  • The communal areas including the car parks are not play areas.
  • Do not smoke in the communal areas.
  • Dispose of your rubbish correctly either in the household waste or recycling bins provided.
  • No pets are allowed in our properties.
  • No bottle gas or paraffin heaters are allowed.

If you experience any problems please speak to our Anti Social Behaviour Team, on telephone number 01202 301244 to discuss what you can do for yourself or what action we may be able to take on your behalf.

“Very good and I would like to say a big thank you to Michelle and all at DWP Housing for my lovely home with new bathroom, carpets, flooring and all new paintwork not forgetting the pretty net curtains!”

— S Foyle

Very Good. Easy registration process, handled seedily. Adam showed me tow properties and I  had found my new home, cant thank dwp and Adam enough for a cracking service. Thank you very much

— Mr M McDonald

“Would just like to say Emily has been very helpful, caring and understanding. She is a credit to your company. Also may I add the office team. I would also like to thank the contractors for the fantastic finish to my bungalow.”

— P Buckeridge

Making life easier for our tenants with the DWP Housing App

Download our App from either Google Play or Apple App Store to pay your rent, view your account history and manage your property.





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