When you become a tenant of DWP Housing we will automatically register your mobile number to our SMS service, once you have signed your tenancy agreement you will receive a welcome text message.

The service will enable you to have basic access to information about your rent account and also request actions for our team to complete and advise of any repair dates.

Once you receive your welcome text message from us it is a good idea to save our new number 07494 094042 to your mobile phone.

How can you use the service?

You can text the below words to 07494 094042 to receive a reply.

BAL – to check the balance on your rent account
RENT – to receive a call back from our rent payment team
DD – to receive a call back to discuss our Direct Debit payment options available to you

You may also be interested in….

Pay Your Rent Online

Paying your rent online with us is secure and easy to do.  Confirmation and receipt will be sent to your email once the transaction is completed.

Becoming a Tenant

We rent property to suit every budget for homes or businesses premises. Find out everything you need to know including costs.

Housing Support

DWP Housing have an in-house Housing Support Officer offering Welfare Support and Guidance, with housing benefit and universal credit.

What do our tenants have to say about us.

  • Emily was very helpful from first contact to sign up. She had all the relevant information and was very friendly and professional.

    Mr Shipley | Bournemouth

  • My wife and I have been tenants for nearly nine years and are very happy in our apartment. During that time any issues have been dealt with speedily, efficiently and to our entire satisfaction. We can thoroughly recommend DWP to any perspective tenants.

    A Kellett | Wallisdown

  • DWP found me a property really quickly, much less than I was paying in private sector. Staff very polite and helpful, so grateful.

    Pauline Kulik | Poole

  • We were very impressed with the professionalism of the staff at DWP. Also very friendly and helpful. We mainly dealt with Bex, who showed us around the new apartments and helped us deal with all the paperwork etc. She was always ready and happy to answer any questions we had.

    Mr and Mrs Savill | Calendula Place

  • My experience with DWP Housing is the staff are really friendly and nice.

    Amy | Bournemouth

  • Absolutely fantastic with all office staff, especially Michele. Fantastic maintenance team for doing all the work on the property and making it look so good. Great landlord would recommend to anyone I know. Thank you so much.

    H Gooding | Bournemouth

  • Really good – After the ID referencing, we had 5 days to find a property and move in – Colt, Holly and Andrea have all been extremely helpful, understanding, polite and professional. Really appreciate the effort put in, thank you.

    Sophie Cross | Boscombe

  • Rachelle was very efficient polite and welcoming and always kept me in the picture with regards to my moving in date, thank you!

    Mr Norgrove | Westbourne

  • Just to Holla a message of my thanks for the recent refurb of the shared bathroom at my place in Borthwick Rd, Boscombe….Speaking as a high-end painter n decorator myself, its good to see all concerned delivering a very professional finish. My thanks to the lads who done it and to DWP for investing into the well being and comfort of your tenants. This for me is where the ‘social housing’ end of the market meets the posher end and bridges important gaps.

    Mat | Boscombe

  • Always helpful and quick to act if any issues do arise!!

    Rhian | Bournemouth