It’s important to keep your property in the best possible state of repair and it is the tenant’s responsibility to promptly report any repairs or maintenance.

The best way to report a maintenance issue is to call us on 01202 301244, and select 3. Alternatively, if you decide to email us you will need to give your full address, telephone number and the nature of the problem maintenance@dwphousing.co.uk Please note that emails are only picked up during office hours we do aim to respond within 48 hours. 

If repairs are necessary in communal areas of the property please also report these.

For emergency repairs outside of offices hours please call 01202 301244. It is important to understand that only repairs seen as critical will be dealt with after hours. Problems such as a leaking tap, extractor fan problems, damage to kitchen units are not deemed as critical.

Examples of Emergencies:

  • Gas Leaks – please immediately call Transco on 0800 111 999
  • No power supply – First check that all fuses/circuit breakers are live and that power is on to neighbouring properties.
  • Roof Leaks – if the leak is causing major damage or is penetrating an electrical fitting.
  • Broken Windows / Doors – If the property is no longer secure.
  • Break In – If damage has been caused as a result of a burglary notify the police and obtain a crime reference number before calling us.

We are not always able to offer specific appointment times but we do our best. In circumstances where a specific time has been scheduled and we cannot gain access to the property you will be charged a £25 call out fee.

You may also be interested in….

Pay Your Rent Online

Paying your rent online with us is secure and easy to do.  Confirmation and receipt will be sent to your email once the transaction is completed.

Debt Support

If for any reason your financial circumstances change leaving you with money problems, it is important to contact us immediately.

Anti Social Behaviour

Here are DWP Housing we take ASB very seriously and have a team of people ready to help you.

What do our tenants have to say about us.

  • Just to Holla a message of my thanks for the recent refurb of the shared bathroom at my place in Borthwick Rd, Boscombe….Speaking as a high-end painter n decorator myself, its good to see all concerned delivering a very professional finish. My thanks to the lads who done it and to DWP for investing into the well being and comfort of your tenants. This for me is where the ‘social housing’ end of the market meets the posher end and bridges important gaps.


    Mat | Boscombe

  • DWP were really helpful and caring when I needed to transfer from the Winton area to Charminster, especially Bex who could not have done anymore and has always gone that extra mile.


    Emma Randall | Charminster

  • I am so grateful to everyone at DWP Partnership. I could not of wished for a better experience. Michelle is amazing and has made mine and my child’s life much better by finding us a property to live in so quickly.


    Lisa | Ashley Cross

  • This is my third move the first two were with private landlords this is the first time I’ve been treated as a person and not just someone renting. I cannot stress enough how excellent a team you have and I would highly recommend you.


    Gary Stratton | Calendula Place

  • Very helpful in helping me regards to finding a property, appreicate all the help and support whilst dealing with DWP. Michelle has been great.


    Jade Donnelly

  • We are very pleased with our new kitchen, Ben did an amazing job could you please pass this on to Shane Wells, it ís the best job we’ve ever had done thanks a lot.


    Adrienne and Scott | Turlin Moor

  • Found the right place to suit my needs in no time! At the move in found few problems but these were addressed straight away and the team were consistently there checking up if everything is OK. Amazed at help; furniture, advice, paperwork was all done by DWP. Massive thank you to my agent Rachelle, Plumbers Danny and Scott, Electricians Rich and his dad and a big thank you to Laurence and Hannah.


    Daria Bennett | Aylesbury Road

  • Michelle and the team have been fantastic. So friendly and have kept me informed throughout the whole process of moving.


    Laine Grew | Boscombe

  • Everyone has been very helpful and considerate. I can find no fault with anyone.


    P.A Sims

  • Many thanks to Morgan & the maintainance team at DWP Housing, we lost all electrics which are essential for our business at 4pm on Wednesday, all up & running again by 11am the next day, Many thanks


    Ian | Bournemouth