It’s important to keep your property in the best possible state of repair and it is the tenant’s responsibility to promptly report any repairs or maintenance.

The best way to report a maintenance issue is to call us on 01202 301244, and select 3. Alternatively, if you decide to email us you will need to give your full address, telephone number and the nature of the problem maintenance@dwphousing.co.uk Please note that emails are only picked up during office hours we do aim to respond within 48 hours. 

If repairs are necessary in communal areas of the property please also report these.

For emergency repairs outside of offices hours please call 01202 301244. It is important to understand that only repairs seen as critical will be dealt with after hours. Problems such as a leaking tap, extractor fan problems, damage to kitchen units are not deemed as critical.

Examples of Emergencies:

  • Gas Leaks – please immediately call Transco on 0800 111 999
  • No power supply – First check that all fuses/circuit breakers are live and that power is on to neighbouring properties.
  • Roof Leaks – if the leak is causing major damage or is penetrating an electrical fitting.
  • Broken Windows / Doors – If the property is no longer secure.
  • Break In – If damage has been caused as a result of a burglary notify the police and obtain a crime reference number before calling us.

We are not always able to offer specific appointment times but we do our best. In circumstances where a specific time has been scheduled and we cannot gain access to the property you will be charged a £25 call out fee.

You may also be interested in….

Pay Your Rent Online

Paying your rent online with us is secure and easy to do.  Confirmation and receipt will be sent to your email once the transaction is completed.

Debt Support

If for any reason your financial circumstances change leaving you with money problems, it is important to contact us immediately.

Anti Social Behaviour

Here are DWP Housing we take ASB very seriously and have a team of people ready to help you.

What do our tenants have to say about us.

  • Adam has been very helpful and informative. Really happy with the process Adam has provided to me. Thank you

    Miss Storrie

  • Very helpful in helping me regards to finding a property, appreicate all the help and support whilst dealing with DWP. Michelle has been great.

    Jade Donnelly

  • Excellent experience and was first property I saw and wanted to rent. Thanks

    N Currell

  • Emily was very helpful from first contact to sign up. She had all the relevant information and was very friendly and professional.

    Mr Shipley | Bournemouth

  • I had really good service from dwp so far. Emily was great and definitely I will recommend dwp to my friends and to people

    Mr Wasik

  • Dear DWP, many thanks for arranging the boiler repair visit and thanks for fixing door latch quickly. Staff sent, very quick and efficient.

    Michael | Bournemouth

  • Adam, extremely helpful, very organised and on time. Would use DWP again.

    Richard | Redhill

  • Fantasic! Looked after me very well, flat is perfect and very nicely re-furbished. Thank you Colt for all your help.

    Andrew Look | Bournemouth

  • Throughout my dealings with dwp I have had extremely sympathetic and professional dealings with all the staff, especially Emily and Colt who went Above and beyond their duties. A truly refreshing experience between tenant and landlord

    Mr Davis

  • Fantastic service continued throughout the process.. Would Highly recommend Adam to all!!!

    S Keslake