It’s important to keep your property in the best possible state of repair and it is the tenant’s responsibility to promptly report any repairs or maintenance.

The best way to report a maintenance issue is to call us on 01202 301244, and select 3. Alternatively, if you decide to email us you will need to give your full address, telephone number and the nature of the problem maintenance@dwphousing.co.uk Please note that emails are only picked up during office hours we do aim to respond within 48 hours. 

If repairs are necessary in communal areas of the property please also report these.

For emergency repairs outside of offices hours please call 01202 301244. It is important to understand that only repairs seen as critical will be dealt with after hours. Problems such as a leaking tap, extractor fan problems, damage to kitchen units are not deemed as critical.

Examples of Emergencies:

  • Gas Leaks – please immediately call Transco on 0800 111 999
  • No power supply – First check that all fuses/circuit breakers are live and that power is on to neighbouring properties.
  • Roof Leaks – if the leak is causing major damage or is penetrating an electrical fitting.
  • Broken Windows / Doors – If the property is no longer secure.
  • Break In – If damage has been caused as a result of a burglary notify the police and obtain a crime reference number before calling us.

We are not always able to offer specific appointment times but we do our best. In circumstances where a specific time has been scheduled and we cannot gain access to the property you will be charged a £25 call out fee.

You may also be interested in….

Pay Your Rent Online

Paying your rent online with us is secure and easy to do.  Confirmation and receipt will be sent to your email once the transaction is completed.

Debt Support

If for any reason your financial circumstances change leaving you with money problems, it is important to contact us immediately.

Anti Social Behaviour

Here are DWP Housing we take ASB very seriously and have a team of people ready to help you.

What do our tenants have to say about us.

  • Looks good really pleased. Adam has been extremely helpful with all my worries regarding moving for support for my future surgery. Thank you!

    S Persaud

  • The staff are wonderful and very helpful. They looked after me as their customer in a very satisfying way. I’m very thankful for them.

    Mr Jumaily | Bournemouth

  • Very good and I would like to say a big thank you to Michelle and all at DWP Housing for my lovely home with new bathroom, carpets, flooring and all new paintwork not forgetting the pretty net curtains!

    Sue Foyle | Southbourne

  • Great experience, I couldn’t have asked for more. Thank you!

    M Dobson | Winton

  • Very friendly staff, excellent customer service.

    Mohamed | Bournemouth

  • Emily is the best, got keys faster than expected.

    Mr Bugelis

  • I just want to say that I am very happy in my new home and a special thank you to Emily who helped me with the paperwork and the move.

    Mr House | Winton

  • We are really appreciated the good job that Emily has done for us. She was honest and helpful. We so pleased with the efforts. Thank you so much

    Mr Bah | Springbourne

  • My experience with DWP Housing has been excellent. Emily Walker helped and guided me through the whole process. This is my first time living on my own and I was nervous at first but working with Emily made the process easier and made me feel at ease with it all.

    A Webster | Bournemouth

  • A brilliant experience I was dealt with profesionally, politely and efficiently my housing offer, Rachelle Gray was excellent in every aspect. Well done Rachelle.

    Heather Brooks | Bournemouth