It’s important to keep your property in the best possible state of repair and it is the tenant’s responsibility to promptly report any repairs or maintenance.

The best way to report a maintenance issue is to call us on 01202 301244, and select 3. Alternatively, if you decide to email us you will need to give your full address, telephone number and the nature of the problem maintenance@dwphousing.co.uk Please note that emails are only picked up during office hours we do aim to respond within 48 hours. 

If repairs are necessary in communal areas of the property please also report these.

For emergency repairs outside of offices hours please call 01202 301244. It is important to understand that only repairs seen as critical will be dealt with after hours. Problems such as a leaking tap, extractor fan problems, damage to kitchen units are not deemed as critical.

Examples of Emergencies:

  • Gas Leaks – please immediately call Transco on 0800 111 999
  • No power supply – First check that all fuses/circuit breakers are live and that power is on to neighbouring properties.
  • Roof Leaks – if the leak is causing major damage or is penetrating an electrical fitting.
  • Broken Windows / Doors – If the property is no longer secure.
  • Break In – If damage has been caused as a result of a burglary notify the police and obtain a crime reference number before calling us.

We are not always able to offer specific appointment times but we do our best. In circumstances where a specific time has been scheduled and we cannot gain access to the property you will be charged a £25 call out fee.

You may also be interested in….

Pay Your Rent Online

Paying your rent online with us is secure and easy to do.  Confirmation and receipt will be sent to your email once the transaction is completed.

Debt Support

If for any reason your financial circumstances change leaving you with money problems, it is important to contact us immediately.

Anti Social Behaviour

Here are DWP Housing we take ASB very seriously and have a team of people ready to help you.

What do our tenants have to say about us.

  • Found the right place to suit my needs in no time! At the move in found few problems but these were addressed straight away and the team were consistently there checking up if everything is OK. Amazed at help; furniture, advice, paperwork was all done by DWP. Massive thank you to my agent Rachelle, Plumbers Danny and Scott, Electricians Rich and his dad and a big thank you to Laurence and Hannah.

    Daria Bennett | Aylesbury Road

  • So fantastic and professional, friendly and extremely patience with me, Michele Steyn was so helpful and kind an Rachelle was great with helping me too.

    C Wyatt | Boscombe

  • Just to Holla a message of my thanks for the recent refurb of the shared bathroom at my place in Borthwick Rd, Boscombe….Speaking as a high-end painter n decorator myself, its good to see all concerned delivering a very professional finish. My thanks to the lads who done it and to DWP for investing into the well being and comfort of your tenants. This for me is where the ‘social housing’ end of the market meets the posher end and bridges important gaps.

    Mat | Boscombe

  • Very helpful in helping me regards to finding a property, appreicate all the help and support whilst dealing with DWP. Michelle has been great.

    Jade Donnelly

  • After hearing so many bad reports about DWP I was very hesitant with going with yourselves. Everything I had heard was unfounded. Bex and Jo really looked after me well and are a real asset to DWP. All I wanted was to be treated how I like to be treated and I was. I am very happy!!

    Deborah | Boscombe

  • During the two years I have been a tenant of DWP I found the office staff always very helpful, particulary Michelle and Becks. They are an asset and compassionate and professional these two ladies are a credit to the company.

    MJ Walsh | Boscombe

  • Rachelle was very efficient polite and welcoming and always kept me in the picture with regards to my moving in date, thank you!

    Mr Norgrove | Westbourne

  • Been in our property coming up 2 years, we received a lovely flat newly decorated. We were first time tenants, the annual sprinkle system, or gas checking and hall cleaning were made systematically. Staff have always been very kind and helpful. We have enjoyed living here.

    Magdalena and Lucas Burda | Boscombe

  • I just want to say that I am very happy in my new home and a special thank you to Emily who helped me with the paperwork and the move.

    Mr House | Winton

  • A brilliant experience I was dealt with profesionally, politely and efficiently my housing offer, Rachelle Gray was excellent in every aspect. Well done Rachelle.

    Heather Brooks | Bournemouth