It’s important to keep your property in the best possible state of repair and it is the tenant’s responsibility to promptly report any repairs or maintenance.

The best way to report a maintenance issue is to call us on 01202 301244, and select 3. Alternatively, if you decide to email us you will need to give your full address, telephone number and the nature of the problem maintenance@dwphousing.co.uk Please note that emails are only picked up during office hours we do aim to respond within 48 hours. 

If repairs are necessary in communal areas of the property please also report these.

For emergency repairs outside of offices hours please call 01202 301244. It is important to understand that only repairs seen as critical will be dealt with after hours. Problems such as a leaking tap, extractor fan problems, damage to kitchen units are not deemed as critical.

Examples of Emergencies:

  • Gas Leaks – please immediately call Transco on 0800 111 999
  • No power supply – First check that all fuses/circuit breakers are live and that power is on to neighbouring properties.
  • Roof Leaks – if the leak is causing major damage or is penetrating an electrical fitting.
  • Broken Windows / Doors – If the property is no longer secure.
  • Break In – If damage has been caused as a result of a burglary notify the police and obtain a crime reference number before calling us.

We are not always able to offer specific appointment times but we do our best. In circumstances where a specific time has been scheduled and we cannot gain access to the property you will be charged a £25 call out fee.

You may also be interested in….

Pay Your Rent Online

Paying your rent online with us is secure and easy to do.  Confirmation and receipt will be sent to your email once the transaction is completed.

Debt Support

If for any reason your financial circumstances change leaving you with money problems, it is important to contact us immediately.

Anti Social Behaviour

Here are DWP Housing we take ASB very seriously and have a team of people ready to help you.

What do our tenants have to say about us.

  • From start to finish it couldn’t of been better. The staff were great and made the whole process so straight forward. Thank you!

    Wana Doniselli | Christchurch Road, Bournemouth

  • Rachelle was very efficient polite and welcoming and always kept me in the picture with regards to my moving in date, thank you!

    Mr Norgrove | Westbourne

  • The staff are wonderful and very helpful. They looked after me as their customer in a very satisfying way. I’m very thankful for them.

    Mr Jumaily | Bournemouth

  • We have rented with DWP for 6 months and have found the staff and personnel very courteous and helpful and efficient. Any minor problems were quickly sorted out by the maintenance team. In particular Michele, who has dealt with us continuously with a cheerful manner.

    Christopher Rose | Poole

  • Always helpful and quick to act if any issues do arise!!

    Rhian | Bournemouth

  • Everything was good, Emily was very helpful and kind the flat is very nice! I’m very happy

    Mr Hevesi | Boscombe

  • DWP Housing have always been very helpful and kind if ever I had to get in touch with them, any issues were dealt with promptly.

    Judith Kelf | Bournemouth

  • Absolutely brilliant we don’t normally leave reviews but credit is given where credit is due. Michele from Letting Department so good at her job and massive asset to this company every time she goes above and beyond to help also the office staff are polite and friendly. Many thanks to all of DWP Team.

    Ms A Drzazga | Bournemouth

  • Everyone has been very helpful and considerate. I can find no fault with anyone.

    P.A Sims

  • Excellent and very efficient.

    J.Hudson | Boscombe