It’s important to keep your property in the best possible state of repair and it is the tenant’s responsibility to promptly report any repairs or maintenance.

The best way to report a maintenance issue is to call us on 01202 301244, and select 3. Alternatively, if you decide to email us you will need to give your full address, telephone number and the nature of the problem maintenance@dwphousing.co.uk Please note that emails are only picked up during office hours we do aim to respond within 48 hours. 

If repairs are necessary in communal areas of the property please also report these.

For emergency repairs outside of offices hours please call 01202 301244. It is important to understand that only repairs seen as critical will be dealt with after hours. Problems such as a leaking tap, extractor fan problems, damage to kitchen units are not deemed as critical.

Examples of Emergencies:

  • Gas Leaks – please immediately call Transco on 0800 111 999
  • No power supply – First check that all fuses/circuit breakers are live and that power is on to neighbouring properties.
  • Roof Leaks – if the leak is causing major damage or is penetrating an electrical fitting.
  • Broken Windows / Doors – If the property is no longer secure.
  • Break In – If damage has been caused as a result of a burglary notify the police and obtain a crime reference number before calling us.

We are not always able to offer specific appointment times but we do our best. In circumstances where a specific time has been scheduled and we cannot gain access to the property you will be charged a £25 call out fee.

You may also be interested in….

Pay Your Rent Online

Paying your rent online with us is secure and easy to do.  Confirmation and receipt will be sent to your email once the transaction is completed.

Debt Support

If for any reason your financial circumstances change leaving you with money problems, it is important to contact us immediately.

Anti Social Behaviour

Here are DWP Housing we take ASB very seriously and have a team of people ready to help you.

What do our tenants have to say about us.

  • Really good – After the ID referencing, we had 5 days to find a property and move in – Colt, Holly and Andrea have all been extremely helpful, understanding, polite and professional. Really appreciate the effort put in, thank you.


    Sophie Cross | Boscombe

  • Thanks everyone at DWP we’ve now bought our own flat, having been able to save a deposit because of your cheap rent. A big thanks to the maintenance team the guys always made me feel very comfortable when they came in to do any work. We have no complaints – if anything didn’t work – the maintenance team would come out and fix it. My cooker broke, they sent a new one within a couple of days. We’ve been very well looked after.


    Jo | Boscombe

  • Just to Holla a message of my thanks for the recent refurb of the shared bathroom at my place in Borthwick Rd, Boscombe….Speaking as a high-end painter n decorator myself, its good to see all concerned delivering a very professional finish. My thanks to the lads who done it and to DWP for investing into the well being and comfort of your tenants. This for me is where the ‘social housing’ end of the market meets the posher end and bridges important gaps.


    Mat | Boscombe

  • My experience they were always very, very good. One lady – Michele Field she was always; very professional and helpful. Many times she resolved any problems with a smile, she was never angry. We would recommend DWP Housing Partnership and Michele, because in our opinion she is the best! The right person, in the right place. Professional and human!


    Miss Zakrzewski | Boscombe

  • Very good, very quick and easy. Very happy with Rachelle’s assistance.


    Lee Wedgner | Boscombe

  • Can I just say a huge thanks to Michele and team for the help and support helping me moving back down from up north even going the extra mile and letting me move in on a weekend after the office hours, it just shows the service I got was above the duty and so glad to become a tenant of DWP.


    Paul Brown | Winton

  • Danny was brilliant. So friendly and worked well. He is a credit to your team. Thank you.


    Sally | Bournemouth

  • Very helpful and friendly. Lovely flat and if I experienced any problems these were sorted as soon as possible.


    Jade | Ferndown

  • We are tenants with DWP Housing and are very happy with the service provided and have recently had some work done by the maintenance team we were extremely happy with Roy Duff who couldn’t do enough for us.


    Allana Sykes | Parkstone

  • Found the right place to suit my needs in no time! At the move in found few problems but these were addressed straight away and the team were consistently there checking up if everything is OK. Amazed at help; furniture, advice, paperwork was all done by DWP. Massive thank you to my agent Rachelle, Plumbers Danny and Scott, Electricians Rich and his dad and a big thank you to Laurence and Hannah.


    Daria Bennett | Aylesbury Road