It’s important to keep your property in the best possible state of repair and it is the tenant’s responsibility to promptly report any repairs or maintenance.

The best way to report a maintenance issue is to call us on 01202 301244, and select 3. Alternatively, if you decide to email us you will need to give your full address, telephone number and the nature of the problem maintenance@dwphousing.co.uk Please note that emails are only picked up during office hours we do aim to respond within 48 hours. 

If repairs are necessary in communal areas of the property please also report these.

For emergency repairs outside of offices hours please call 01202 301244. It is important to understand that only repairs seen as critical will be dealt with after hours. Problems such as a leaking tap, extractor fan problems, damage to kitchen units are not deemed as critical.

Examples of Emergencies:

  • Gas Leaks – please immediately call Transco on 0800 111 999
  • No power supply – First check that all fuses/circuit breakers are live and that power is on to neighbouring properties.
  • Roof Leaks – if the leak is causing major damage or is penetrating an electrical fitting.
  • Broken Windows / Doors – If the property is no longer secure.
  • Break In – If damage has been caused as a result of a burglary notify the police and obtain a crime reference number before calling us.

We are not always able to offer specific appointment times but we do our best. In circumstances where a specific time has been scheduled and we cannot gain access to the property you will be charged a £25 call out fee.

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What do our tenants have to say about us.

  • Dear DWP, many thanks for arranging the boiler repair visit and thanks for fixing door latch quickly. Staff sent, very quick and efficient.


    Michael | Bournemouth

  • Rented from DWP for 10 years never had a problem, always quick to help! They really helped me out when I needed it most! Will always be eternally grateful!


    Tracy | Bournemouth

  • We were very impressed with the professionalism of the staff at DWP. Also very friendly and helpful. We mainly dealt with Bex, who showed us around the new apartments and helped us deal with all the paperwork etc. She was always ready and happy to answer any questions we had.


    Mr and Mrs Savill | Calendula Place

  • During the two years I have been a tenant of DWP I found the office staff always very helpful, particulary Michelle and Becks. They are an asset and compassionate and professional these two ladies are a credit to the company.


    MJ Walsh | Boscombe

  • Just to Holla a message of my thanks for the recent refurb of the shared bathroom at my place in Borthwick Rd, Boscombe….Speaking as a high-end painter n decorator myself, its good to see all concerned delivering a very professional finish. My thanks to the lads who done it and to DWP for investing into the well being and comfort of your tenants. This for me is where the ‘social housing’ end of the market meets the posher end and bridges important gaps.


    Mat | Boscombe

  • DWP were really helpful and caring when I needed to transfer from the Winton area to Charminster, especially Bex who could not have done anymore and has always gone that extra mile.


    Emma Randall | Charminster

  • After hearing so many bad reports about DWP I was very hesitant with going with yourselves. Everything I had heard was unfounded. Bex and Jo really looked after me well and are a real asset to DWP. All I wanted was to be treated how I like to be treated and I was. I am very happy!!


    Deborah | Boscombe

  • Very helpful and friendly. Lovely flat and if I experienced any problems these were sorted as soon as possible.


    Jade | Ferndown

  • Been in our property coming up 2 years, we received a lovely flat newly decorated. We were first time tenants, the annual sprinkle system, or gas checking and hall cleaning were made systematically. Staff have always been very kind and helpful. We have enjoyed living here.


    Magdalena and Lucas Burda | Boscombe

  • Michelle and the team have been fantastic. So friendly and have kept me informed throughout the whole process of moving.


    Laine Grew | Boscombe