It’s important to keep your property in the best possible state of repair and it is the tenant’s responsibility to promptly report any repairs or maintenance.

The best way to report a maintenance issue is to call us on 01202 301244, and select 3. Alternatively, if you decide to email us you will need to give your full address, telephone number and the nature of the problem maintenance@dwphousing.co.uk Please note that emails are only picked up during office hours we do aim to respond within 48 hours. 

If repairs are necessary in communal areas of the property please also report these.

For emergency repairs outside of offices hours please call 01202 301244. It is important to understand that only repairs seen as critical will be dealt with after hours. Problems such as a leaking tap, extractor fan problems, damage to kitchen units are not deemed as critical.

Examples of Emergencies:

  • Gas Leaks – please immediately call Transco on 0800 111 999
  • No power supply – First check that all fuses/circuit breakers are live and that power is on to neighbouring properties.
  • Roof Leaks – if the leak is causing major damage or is penetrating an electrical fitting.
  • Broken Windows / Doors – If the property is no longer secure.
  • Break In – If damage has been caused as a result of a burglary notify the police and obtain a crime reference number before calling us.

We are not always able to offer specific appointment times but we do our best. In circumstances where a specific time has been scheduled and we cannot gain access to the property you will be charged a £25 call out fee.

You may also be interested in….

Pay Your Rent Online

Paying your rent online with us is secure and easy to do.  Confirmation and receipt will be sent to your email once the transaction is completed.

Debt Support

If for any reason your financial circumstances change leaving you with money problems, it is important to contact us immediately.

Anti Social Behaviour

Here are DWP Housing we take ASB very seriously and have a team of people ready to help you.

What do our tenants have to say about us.

  • Absolutely fantastic with all office staff, especially Michele. Fantastic maintenance team for doing all the work on the property and making it look so good. Great landlord would recommend to anyone I know. Thank you so much.

    H Gooding | Bournemouth

  • Very helpful and friendly. Lovely flat and if I experienced any problems these were sorted as soon as possible.

    Jade | Ferndown

  • This is my third move the first two were with private landlords this is the first time I’ve been treated as a person and not just someone renting. I cannot stress enough how excellent a team you have and I would highly recommend you.

    Gary Stratton | Calendula Place

  • Everything was good, Emily was very helpful and kind the flat is very nice! I’m very happy

    Mr Hevesi | Boscombe

  • From start to finish it couldn’t of been better. The staff were great and made the whole process so straight forward. Thank you!

    Wana Doniselli | Christchurch Road, Bournemouth

  • Spoke to Micha today and really kind and helpful as with all staff I have dealt with. Maintenance guys always kind and courteous at property too.

    Steph | Bournemouth

  • DWP were really helpful and caring when I needed to transfer from the Winton area to Charminster, especially Bex who could not have done anymore and has always gone that extra mile.

    Emma Randall | Charminster

  • DWP Housing have always been very helpful and kind if ever I had to get in touch with them, any issues were dealt with promptly.

    Judith Kelf | Bournemouth

  • I just want to say that I am very happy in my new home and a special thank you to Emily who helped me with the paperwork and the move.

    Mr House | Winton

  • Been in our property coming up 2 years, we received a lovely flat newly decorated. We were first time tenants, the annual sprinkle system, or gas checking and hall cleaning were made systematically. Staff have always been very kind and helpful. We have enjoyed living here.

    Magdalena and Lucas Burda | Boscombe