Our busy maintenance department provides a number of services, however, it is important to remember that some property maintenance issues are the tenant’s responsibility and may be charged accordingly. 

WHAT TO DO IF YOU ARE LOCKED OUT OF YOUR PROPERTY: 

  • If you are locked out during office hours (Monday to Friday 8am – 5.30pm / Saturday 9am – 1pm) and need a key replacement you can pick one up from the office for £2 per key – PLEASE NOTE YOU WILL NEED TO SHOW ID. 
  • Outside of office hours you will need to use a Locksmith our recommendation for this service is: Lynx Locks. Tel. 01202 525926 Mobile. 07866 116482. Available 24 hours.

Below is a scale of approximate charges:

  • Should a member of the maintenance team arrive at a property following a pre-arranged visit and they are unable to gain access, you will be charged a call out fee – from £25
  • Minor electrical work – from £35 ph + parts
  • Clear blocked drain – from £35
  • Clear blocked WC, sink, basin or bath – from £35
  • Clear blocked gully – from £35
  • Replace door furniture – from £70
  • Renew internal door – from £125
  • Renew external door (flat door) – from £350
  • Renew external door (main front door) – from £750 UPVC / £500 Wooden
  • Renew wash hand basin – from £125
  • Renew waste fittings – from £35
  • Renew bath – from £400
  • Renew WC – from £100
  • Renew WC and cistern – from £175
  • Glazed tiles – from £35 ph + parts
  • Internal cupboard door catches, handles and hinges – from £35
  • Electrical faults arising from the use of faulty appliances – from £35
  • New Euro/Mortice/Rim/Yale lock – from £35
  • New garage lock and handle – from £70
  • New lock for meter security box – from £35 (£25 call out and £10 for each lock)
  • To fix lock on meter security box – from £25
  • Meter security box replacement – from £55
  • Glazing for windows and doors:
    • Cost of the glass
    • Fitting new glass – from £35 ph
    • Board up – from £35

Vacating Charges

  • Full Re-decoration (Walls, Ceiling & Woodwork) – from £175 per room
  • Paint (Walls) – from £125 per room
  • Replace Carpet –
    • Small room – from £100
    • Medium room – from £130
    • Large room – from £170
  • Replace Lino
    • Small room – from £110
    • Medium room – from £140
    • Large room – from £180
  • Clean & Clear
    • Morning’s worth of clearance – from £75
    • Half day’s worth of clearance – from £150
    • Full day of clearance – from £300
  • Specialist clearance – from £250

If you require any of the above repairs please telephone 01202 301244 ext 602 or email maintenance@dwphousing.co.uk  You will need to describe the type of repair that you require and will be advised on the charges that will be made for carrying out the work.

What do our tenants have to say about us.

  • I just want to say that I am very happy in my new home and a special thank you to Emily who helped me with the paperwork and the move.

    Mr House | Winton

  • DWP have always been extremely helpful and fantastic landlords. I have recommended them to several people. Any problems with a room or a house are dealt with quickly and the staff are always friendly and helpful.

    Natasha | Boscombe

  • Absolutely brilliant! Took such a weight off my mind!

    Elliot Cooper | Bournemouth

  • DWP found me a property really quickly, much less than I was paying in private sector. Staff very polite and helpful, so grateful.

    Pauline Kulik | Poole

  • Emily is the best, got keys faster than expected.

    Mr Bugelis

  • Danny was brilliant. So friendly and worked well. He is a credit to your team. Thank you.

    Sally | Bournemouth

  • I am very happy with the property, new carpet and new kitchen!

    R. Ramsey | Boscombe

  • Very good and I would like to say a big thank you to Michelle and all at DWP Housing for my lovely home with new bathroom, carpets, flooring and all new paintwork not forgetting the pretty net curtains!

    Sue Foyle | Southbourne

  • We are tenants with DWP Housing and are very happy with the service provided and have recently had some work done by the maintenance team we were extremely happy with Roy Duff who couldn’t do enough for us.

    Allana Sykes | Parkstone

  • We are really appreciated the good job that Emily has done for us. She was honest and helpful. We so pleased with the efforts. Thank you so much

    Mr Bah | Springbourne