Our busy maintenance department provides a number of services, however, it is important to remember that some property maintenance issues are the tenant’s responsibility and may be charged accordingly. 

Below is a scale of approximate charges:

  • Should a member of the maintenance team arrive at a property following a pre-arranged visit and they are unable to gain access, you will be charged a call out fee – from £25
  • Minor electrical work – from £35 ph + parts
  • Clear blocked drain – from £35
  • Clear blocked WC, sink, basin or bath – from £35
  • Clear blocked gully – from £35
  • Lock change – from £35 (£25 call out and £10 for each lock)
  • Replace door furniture – from £70
  • Renew internal door – from £125
  • Renew external door (flat door) – from £350
  • Renew external door (main front door) – from £750 UPVC / £500 Wooden
  • Renew wash hand basin – from £125
  • Renew waste fittings – from £35
  • Renew bath – from £400
  • Renew WC – from £100
  • Renew WC and cistern – from £175
  • Glazed tiles – from £35 ph + parts
  • Internal cupboard door catches, handles and hinges – from £35
  • Electrical faults arising from the use of faulty appliances – from £35
  • New Euro/Mortice/Rim/Yale lock – from £35
  • If you are locked out and need a set of keys payment is required upon collection/delivery:
    • New key collected from office. ID will be required. – £2 per key
    • New key delivered to an address between the hours of 7.30am and Midnight – from £25
    • New key delivered to an address between the hours of Midnight – 7.30 am – from £35
  • New garage lock and handle – from £70
  • New lock for meter security box – from £35 (£25 call out and £10 for each lock)
  • To fix lock on meter security box – from £25
  • Meter security box replacement – from £55
  • Glazing for windows and doors:
    • Cost of the glass
    • Fitting new glass – from £35 ph
    • Board up – from £35

Vacating Charges

  • Full Re-decoration (Walls, Ceiling & Woodwork) – from £175 per room
  • Paint (Walls) – from £125 per room
  • Replace Carpet –
    • Small room – from £100
    • Medium room – from £130
    • Large room – from £170
  • Replace Lino
    • Small room – from £110
    • Medium room – from £140
    • Large room – from £180
  • Clean & Clear
    • Morning’s worth of clearance – from £75
    • Half day’s worth of clearance – from £150
    • Full day of clearance – from £300
  • Specialist clearance – from £250

If you require any of the above repairs please telephone 01202 301244 ext 602 or email maintenance@dwphousing.co.uk  You will need to describe the type of repair that you require and will be advised on the charges that will be made for carrying out the work.

What do our tenants have to say about us.

  • DWP found me a property really quickly, much less than I was paying in private sector. Staff very polite and helpful, so grateful.

    Pauline Kulik | Poole

  • Always helpful and quick to act if any issues do arise!!

    Rhian | Bournemouth

  • Absolutely brilliant! Took such a weight off my mind!

    Elliot Cooper | Bournemouth

  • During the two years I have been a tenant of DWP I found the office staff always very helpful, particulary Michelle and Becks. They are an asset and compassionate and professional these two ladies are a credit to the company.

    MJ Walsh | Boscombe

  • Rented from DWP for 10 years never had a problem, always quick to help! They really helped me out when I needed it most! Will always be eternally grateful!

    Tracy | Bournemouth

  • I am very happy with the property, new carpet and new kitchen!

    R. Ramsey | Boscombe

  • Very good and I would like to say a big thank you to Michelle and all at DWP Housing for my lovely home with new bathroom, carpets, flooring and all new paintwork not forgetting the pretty net curtains!

    Sue Foyle | Southbourne

  • Found the right place to suit my needs in no time! At the move in found few problems but these were addressed straight away and the team were consistently there checking up if everything is OK. Amazed at help; furniture, advice, paperwork was all done by DWP. Massive thank you to my agent Rachelle, Plumbers Danny and Scott, Electricians Rich and his dad and a big thank you to Laurence and Hannah.

    Daria Bennett | Aylesbury Road

  • I can’t say anything but good things about this landlord. Even when stuff was difficult they gave me a chance…thanks Mike, Sally and the team. Even when I got into serious rent arrears you were able to help sort a payment plan. So much so I left with my full deposit which shocked us all. Keep doing good stuff and thanks for the chance.

    Isha | Bournemouth

  • Dear DWP, many thanks for arranging the boiler repair visit and thanks for fixing door latch quickly. Staff sent, very quick and efficient.

    Michael | Bournemouth