Our busy maintenance department provides a number of services, however, it is important to remember that some property maintenance issues are the tenant’s responsibility and may be charged accordingly. 

WHAT TO DO IF YOU ARE LOCKED OUT OF YOUR PROPERTY: 

  • If you are locked out during office hours (Monday to Friday 8am – 5.30pm / Saturday 9am – 1pm) and need a key replacement you can pick one up from the office for £2 per key – PLEASE NOTE YOU WILL NEED TO SHOW ID. 
  • Outside of office hours you will need to use a Locksmith our recommendation for this service is: Lynx Locks. Tel. 01202 525926 Mobile. 07866 116482. Available 24 hours.

Below is a scale of approximate charges:

  • Should a member of the maintenance team arrive at a property following a pre-arranged visit and they are unable to gain access, you will be charged a call out fee – from £25
  • Minor electrical work – from £35 ph + parts
  • Clear blocked drain – from £35
  • Clear blocked WC, sink, basin or bath – from £35
  • Clear blocked gully – from £35
  • Replace door furniture – from £70
  • Renew internal door – from £125
  • Renew external door (flat door) – from £350
  • Renew external door (main front door) – from £750 UPVC / £500 Wooden
  • Renew wash hand basin – from £125
  • Renew waste fittings – from £35
  • Renew bath – from £400
  • Renew WC – from £100
  • Renew WC and cistern – from £175
  • Glazed tiles – from £35 ph + parts
  • Internal cupboard door catches, handles and hinges – from £35
  • Electrical faults arising from the use of faulty appliances – from £35
  • New Euro/Mortice/Rim/Yale lock – from £35
  • New garage lock and handle – from £70
  • New lock for meter security box – from £35 (£25 call out and £10 for each lock)
  • To fix lock on meter security box – from £25
  • Meter security box replacement – from £55
  • Glazing for windows and doors:
    • Cost of the glass
    • Fitting new glass – from £35 ph
    • Board up – from £35

Vacating Charges

  • Full Re-decoration (Walls, Ceiling & Woodwork) – from £175 per room
  • Paint (Walls) – from £125 per room
  • Replace Carpet –
    • Small room – from £100
    • Medium room – from £130
    • Large room – from £170
  • Replace Lino
    • Small room – from £110
    • Medium room – from £140
    • Large room – from £180
  • Clean & Clear
    • Morning’s worth of clearance – from £75
    • Half day’s worth of clearance – from £150
    • Full day of clearance – from £300
  • Specialist clearance – from £250

If you require any of the above repairs please telephone 01202 301244 ext 602 or email maintenance@dwphousing.co.uk  You will need to describe the type of repair that you require and will be advised on the charges that will be made for carrying out the work.

What do our tenants have to say about us.

  • Michelle and the team have been fantastic. So friendly and have kept me informed throughout the whole process of moving.

    Laine Grew | Boscombe

  • Adam helped me find a property quickly and professionally

    G. Read

  • Adam, extremely helpful, very organised and on time. Would use DWP again.

    Richard | Redhill

  • Adam was really helpful from start to finish of the process.

    M Taylor | Bournemouth

  • I found it really easy and Emily was a great help with making it a smooth process

    Darren Storrie

  • Fantasic! Looked after me very well, flat is perfect and very nicely re-furbished. Thank you Colt for all your help.

    Andrew Look | Bournemouth

  • Very good, very quick and easy. Very happy with Rachelle’s assistance.

    Lee Wedgner | Boscombe

  • Always helpful and quick to act if any issues do arise!!

    Rhian | Bournemouth

  • Absolutely brilliant, first class. Everything explained in simple terms and very straight forward.

    Robert | Poole

  • We had a great experience with dwp housing. Emily was very helpful and lovely the whole process and very prompt with answering any Questions. Thanks

    Mr and Mrs Da Silva Marques