Our busy maintenance department provides a number of services, however, it is important to remember that some property maintenance issues are the tenant’s responsibility and may be charged accordingly. 

Below is a scale of approximate charges:

  • Should a member of the maintenance team arrive at a property following a pre-arranged visit and they are unable to gain access, you will be charged a call out fee – from £25
  • Minor electrical work – from £35 ph + parts
  • Clear blocked drain – from £35
  • Clear blocked WC, sink, basin or bath – from £35
  • Clear blocked gully – from £35
  • Lock change – from £35 (£25 call out and £10 for each lock)
  • Replace door furniture – from £70
  • Renew internal door – from £125
  • Renew external door (flat door) – from £350
  • Renew external door (main front door) – from £750 UPVC / £500 Wooden
  • Renew wash hand basin – from £125
  • Renew waste fittings – from £35
  • Renew bath – from £400
  • Renew WC – from £100
  • Renew WC and cistern – from £175
  • Glazed tiles – from £35 ph + parts
  • Internal cupboard door catches, handles and hinges – from £35
  • Electrical faults arising from the use of faulty appliances – from £35
  • New Euro/Mortice/Rim/Yale lock – from £35
  • If you are locked out and need a set of keys payment is required upon collection/delivery:
    • New key collected from office. ID will be required. – £2 per key
    • New key delivered to an address between the hours of 7.30am and Midnight – from £25
    • New key delivered to an address between the hours of Midnight – 7.30 am – from £35
  • New garage lock and handle – from £70
  • New lock for meter security box – from £35 (£25 call out and £10 for each lock)
  • To fix lock on meter security box – from £25
  • Meter security box replacement – from £55
  • Glazing for windows and doors:
    • Cost of the glass
    • Fitting new glass – from £35 ph
    • Board up – from £35

Vacating Charges

  • Full Re-decoration (Walls, Ceiling & Woodwork) – from £175 per room
  • Paint (Walls) – from £125 per room
  • Replace Carpet –
    • Small room – from £100
    • Medium room – from £130
    • Large room – from £170
  • Replace Lino
    • Small room – from £110
    • Medium room – from £140
    • Large room – from £180
  • Clean & Clear
    • Morning’s worth of clearance – from £75
    • Half day’s worth of clearance – from £150
    • Full day of clearance – from £300
  • Specialist clearance – from £250

If you require any of the above repairs please telephone 01202 301244 ext 602 or email maintenance@dwphousing.co.uk  You will need to describe the type of repair that you require and will be advised on the charges that will be made for carrying out the work.

What do our tenants have to say about us.

  • Danny was brilliant. So friendly and worked well. He is a credit to your team. Thank you.


    Sally | Bournemouth

  • Just to Holla a message of my thanks for the recent refurb of the shared bathroom at my place in Borthwick Rd, Boscombe….Speaking as a high-end painter n decorator myself, its good to see all concerned delivering a very professional finish. My thanks to the lads who done it and to DWP for investing into the well being and comfort of your tenants. This for me is where the ‘social housing’ end of the market meets the posher end and bridges important gaps.


    Mat | Boscombe

  • This is my third move the first two were with private landlords this is the first time I’ve been treated as a person and not just someone renting. I cannot stress enough how excellent a team you have and I would highly recommend you.


    Gary Stratton | Calendula Place

  • I can’t say anything but good things about this landlord. Even when stuff was difficult they gave me a chance…thanks Mike, Sally and the team. Even when I got into serious rent arrears you were able to help sort a payment plan. So much so I left with my full deposit which shocked us all. Keep doing good stuff and thanks for the chance.


    Isha | Bournemouth

  • Rented from DWP for 10 years never had a problem, always quick to help! They really helped me out when I needed it most! Will always be eternally grateful!


    Tracy | Bournemouth

  • We have rented with DWP for 6 months and have found the staff and personnel very courteous and helpful and efficient. Any minor problems were quickly sorted out by the maintenance team. In particular Michele, who has dealt with us continuously with a cheerful manner.


    Christopher Rose | Poole

  • We were very impressed with the professionalism of the staff at DWP. Also very friendly and helpful. We mainly dealt with Bex, who showed us around the new apartments and helped us deal with all the paperwork etc. She was always ready and happy to answer any questions we had.


    Mr and Mrs Savill | Calendula Place

  • Very helpful in helping me regards to finding a property, appreicate all the help and support whilst dealing with DWP. Michelle has been great.


    Jade Donnelly

  • Dear DWP, many thanks for arranging the boiler repair visit and thanks for fixing door latch quickly. Staff sent, very quick and efficient.


    Michael | Bournemouth

  • When we had nowhere to go and no chance of succeeding anywhere, DWP took us in. Ever since day one they have been fantastic. The guys on the desks at the front are amazing and have always been so approachable. Not once had a problem in our dealings with them. We appreciate all the help and if you are after a property they look after you. Thank you to the team!


    Sophie Cross | Boscombe