Our busy maintenance department provides a number of services, however, it is important to remember that some property maintenance issues are the tenant’s responsibility and may be charged accordingly. 

Below is a scale of approximate charges:

  • Should a member of the maintenance team arrive at a property following a pre-arranged visit and they are unable to gain access, you will be charged a call out fee – from £25
  • Minor electrical work – from £35 ph + parts
  • Clear blocked drain – from £35
  • Clear blocked WC, sink, basin or bath – from £35
  • Clear blocked gully – from £35
  • Lock change – from £35 (£25 call out and £10 for each lock)
  • Replace door furniture – from £70
  • Renew internal door – from £125
  • Renew external door (flat door) – from £350
  • Renew external door (main front door) – from £750 UPVC / £500 Wooden
  • Renew wash hand basin – from £125
  • Renew waste fittings – from £35
  • Renew bath – from £400
  • Renew WC – from £100
  • Renew WC and cistern – from £175
  • Glazed tiles – from £35 ph + parts
  • Internal cupboard door catches, handles and hinges – from £35
  • Electrical faults arising from the use of faulty appliances – from £35
  • New Euro/Mortice/Rim/Yale lock – from £35
  • If you are locked out and need a set of keys payment is required upon collection/delivery:
    • New key collected from office. ID will be required. – £2 per key
    • New key delivered to an address between the hours of 7.30am and Midnight – from £25
    • New key delivered to an address between the hours of Midnight – 7.30 am – from £35
  • New garage lock and handle – from £70
  • New lock for meter security box – from £35 (£25 call out and £10 for each lock)
  • To fix lock on meter security box – from £25
  • Meter security box replacement – from £55
  • Glazing for windows and doors:
    • Cost of the glass
    • Fitting new glass – from £35 ph
    • Board up – from £35

Vacating Charges

  • Full Re-decoration (Walls, Ceiling & Woodwork) – from £175 per room
  • Paint (Walls) – from £125 per room
  • Replace Carpet –
    • Small room – from £100
    • Medium room – from £130
    • Large room – from £170
  • Replace Lino
    • Small room – from £110
    • Medium room – from £140
    • Large room – from £180
  • Clean & Clear
    • Morning’s worth of clearance – from £75
    • Half day’s worth of clearance – from £150
    • Full day of clearance – from £300
  • Specialist clearance – from £250

If you require any of the above repairs please telephone 01202 301244 ext 602 or email maintenance@dwphousing.co.uk  You will need to describe the type of repair that you require and will be advised on the charges that will be made for carrying out the work.

What do our tenants have to say about us.

  • My wife and I have been tenants for nearly nine years and are very happy in our apartment. During that time any issues have been dealt with speedily, efficiently and to our entire satisfaction. We can thoroughly recommend DWP to any perspective tenants.


    A Kellett | Wallisdown

  • From start to finish it couldn’t of been better. The staff were great and made the whole process so straight forward. Thank you!


    Wana Doniselli | Christchurch Road, Bournemouth

  • We had a most very good experience and we have met some wonderful DWP staff and most loving company.


    John Williams | Boscombe

  • Dear DWP, many thanks for arranging the boiler repair visit and thanks for fixing door latch quickly. Staff sent, very quick and efficient.


    Michael | Bournemouth

  • Rented from DWP for 10 years never had a problem, always quick to help! They really helped me out when I needed it most! Will always be eternally grateful!


    Tracy | Bournemouth

  • Found the right place to suit my needs in no time! At the move in found few problems but these were addressed straight away and the team were consistently there checking up if everything is OK. Amazed at help; furniture, advice, paperwork was all done by DWP. Massive thank you to my agent Rachelle, Plumbers Danny and Scott, Electricians Rich and his dad and a big thank you to Laurence and Hannah.


    Daria Bennett | Aylesbury Road

  • When we had nowhere to go and no chance of succeeding anywhere, DWP took us in. Ever since day one they have been fantastic. The guys on the desks at the front are amazing and have always been so approachable. Not once had a problem in our dealings with them. We appreciate all the help and if you are after a property they look after you. Thank you to the team!


    Sophie Cross | Boscombe

  • Absolutely brilliant! Took such a weight off my mind!


    Elliot Cooper | Bournemouth

  • Many thanks to Morgan & the maintainance team at DWP Housing, we lost all electrics which are essential for our business at 4pm on Wednesday, all up & running again by 11am the next day, Many thanks


    Ian | Bournemouth

  • DWP were really helpful and caring when I needed to transfer from the Winton area to Charminster, especially Bex who could not have done anymore and has always gone that extra mile.


    Emma Randall | Charminster