Our busy maintenance department provides a number of services, however, it is important to remember that some property maintenance issues are the tenant’s responsibility and may be charged accordingly. 

Below is a scale of approximate charges:

  • Should a member of the maintenance team arrive at a property following a pre-arranged visit and they are unable to gain access, you will be charged a call out fee – from £25
  • Minor electrical work – from £35 ph + parts
  • Clear blocked drain – from £35
  • Clear blocked WC, sink, basin or bath – from £35
  • Clear blocked gully – from £35
  • Lock change – from £35 (£25 call out and £10 for each lock)
  • Replace door furniture – from £70
  • Renew internal door – from £125
  • Renew external door (flat door) – from £350
  • Renew external door (main front door) – from £750 UPVC / £500 Wooden
  • Renew wash hand basin – from £125
  • Renew waste fittings – from £35
  • Renew bath – from £400
  • Renew WC – from £100
  • Renew WC and cistern – from £175
  • Glazed tiles – from £35 ph + parts
  • Internal cupboard door catches, handles and hinges – from £35
  • Electrical faults arising from the use of faulty appliances – from £35
  • New Euro/Mortice/Rim/Yale lock – from £35
  • If you are locked out during office hours (Monday to Friday 8am – 5.30pm / Saturday 9am – 1pm) and need a key replacement you can pick one up from the office*. Alternatively outside of office hours please call a locksmith.
    • *New key collected from office. ID will be required. – £2 per key
  • New garage lock and handle – from £70
  • New lock for meter security box – from £35 (£25 call out and £10 for each lock)
  • To fix lock on meter security box – from £25
  • Meter security box replacement – from £55
  • Glazing for windows and doors:
    • Cost of the glass
    • Fitting new glass – from £35 ph
    • Board up – from £35

Vacating Charges

  • Full Re-decoration (Walls, Ceiling & Woodwork) – from £175 per room
  • Paint (Walls) – from £125 per room
  • Replace Carpet –
    • Small room – from £100
    • Medium room – from £130
    • Large room – from £170
  • Replace Lino
    • Small room – from £110
    • Medium room – from £140
    • Large room – from £180
  • Clean & Clear
    • Morning’s worth of clearance – from £75
    • Half day’s worth of clearance – from £150
    • Full day of clearance – from £300
  • Specialist clearance – from £250

If you require any of the above repairs please telephone 01202 301244 ext 602 or email maintenance@dwphousing.co.uk  You will need to describe the type of repair that you require and will be advised on the charges that will be made for carrying out the work.

What do our tenants have to say about us.

  • I can’t say anything but good things about this landlord. Even when stuff was difficult they gave me a chance…thanks Mike, Sally and the team. Even when I got into serious rent arrears you were able to help sort a payment plan. So much so I left with my full deposit which shocked us all. Keep doing good stuff and thanks for the chance.

    Isha | Bournemouth

  • So fantastic and professional, friendly and extremely patience with me, Michele Steyn was so helpful and kind an Rachelle was great with helping me too.

    C Wyatt | Boscombe

  • Spoke to Micha today and really kind and helpful as with all staff I have dealt with. Maintenance guys always kind and courteous at property too.

    Steph | Bournemouth

  • Many thanks to Morgan & the maintainance team at DWP Housing, we lost all electrics which are essential for our business at 4pm on Wednesday, all up & running again by 11am the next day, Many thanks

    Ian | Bournemouth

  • A brilliant experience I was dealt with profesionally, politely and efficiently my housing offer, Rachelle Gray was excellent in every aspect. Well done Rachelle.

    Heather Brooks | Bournemouth

  • When we had nowhere to go and no chance of succeeding anywhere, DWP took us in. Ever since day one they have been fantastic. The guys on the desks at the front are amazing and have always been so approachable. Not once had a problem in our dealings with them. We appreciate all the help and if you are after a property they look after you. Thank you to the team!

    Sophie Cross | Boscombe

  • This is my third move the first two were with private landlords this is the first time I’ve been treated as a person and not just someone renting. I cannot stress enough how excellent a team you have and I would highly recommend you.

    Gary Stratton | Calendula Place

  • DWP Housing have always been very helpful and kind if ever I had to get in touch with them, any issues were dealt with promptly.

    Judith Kelf | Bournemouth

  • Very helpful in helping me regards to finding a property, appreicate all the help and support whilst dealing with DWP. Michelle has been great.

    Jade Donnelly

  • I am very happy with the layout of the flat, very happy with the service received Colt was brilliant and helped loads.

    L Rowell | Bournemouth