Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost. If you want to report a maintenance issue please see further details here

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online.

What do our tenants have to say about us.

  • I am very happy with the property, new carpet and new kitchen!

    R. Ramsey | Boscombe

  • All good, Emily has been a great help.

    Anthony | Springbourne

  • My experience they were always very, very good. One lady – Michele Field she was always; very professional and helpful. Many times she resolved any problems with a smile, she was never angry. We would recommend DWP Housing Partnership and Michele, because in our opinion she is the best! The right person, in the right place. Professional and human!

    Miss Zakrzewski | Boscombe

  • Adam was really helpful from start to finish of the process.

    M Taylor | Bournemouth

  • Everything was good, Emily was very helpful and kind the flat is very nice! I’m very happy

    Mr Hevesi | Boscombe

  • My experience with DWP has been very good and Emily Walker has been very helpfull with helping to sign up and find a property!

    Mr Pritchard | Winton

  • Very good and friendly service. Confident information and good backup I felt very safe with the procedure.

    Linda | Southbourne

  • Adam, extremely helpful, very organised and on time. Would use DWP again.

    Richard | Redhill

  • Rachael Gray is a professional person, she was from the moment I walked in – Super! Adam the rent collector was excellent he even brought the key to the front door (as it was not working properly) to my old accommodation, so far for rating 10/10

    Mrs Morgan | Parkstone

  • We are tenants with DWP Housing and are very happy with the service provided and have recently had some work done by the maintenance team we were extremely happy with Roy Duff who couldn’t do enough for us.

    Allana Sykes | Parkstone