Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost. If you want to report a maintenance issue please see further details here

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online.

What do our tenants have to say about us.

  • We are really appreciated the good job that Emily has done for us. She was honest and helpful. We so pleased with the efforts. Thank you so much

    Mr Bah | Springbourne

  • DWP have always been extremely helpful and fantastic landlords. I have recommended them to several people. Any problems with a room or a house are dealt with quickly and the staff are always friendly and helpful.

    Natasha | Boscombe

  • I can’t say anything but good things about this landlord. Even when stuff was difficult they gave me a chance…thanks Mike, Sally and the team. Even when I got into serious rent arrears you were able to help sort a payment plan. So much so I left with my full deposit which shocked us all. Keep doing good stuff and thanks for the chance.

    Isha | Bournemouth

  • Very good and I would like to say a big thank you to Michelle and all at DWP Housing for my lovely home with new bathroom, carpets, flooring and all new paintwork not forgetting the pretty net curtains!

    Sue Foyle | Southbourne

  • Absolutely brilliant, first class. Everything explained in simple terms and very straight forward.

    Robert | Poole

  • Excellent experience and was first property I saw and wanted to rent. Thanks

    N Currell

  • Was very helpful everything went very well, very happy.

    L Kovacs | Bournemouth

  • Emily is the best, got keys faster than expected.

    Mr Bugelis

  • Absolutely brilliant! Took such a weight off my mind!

    Elliot Cooper | Bournemouth

  • Very good, very quick and easy. Very happy with Rachelle’s assistance.

    Lee Wedgner | Boscombe