Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost.
If you want to report a maintenance issue please see further details here

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online.

We are interested to hear your feedback about our Maintenance Department, if you have a spare 5 minutes please fill in our maintenance satisfaction form

What do our tenants have to say about us.

  • My experience they were always very, very good. One lady – Michele Field she was always; very professional and helpful. Many times she resolved any problems with a smile, she was never angry. We would recommend DWP Housing Partnership and Michele, because in our opinion she is the best! The right person, in the right place. Professional and human!


    Miss Zakrzewski | Boscombe

  • Michelle and the team have been fantastic. So friendly and have kept me informed throughout the whole process of moving.


    Laine Grew | Boscombe

  • I am very happy with the property, new carpet and new kitchen!


    R. Ramsey | Boscombe

  • Rachelle was very efficient polite and welcoming and always kept me in the picture with regards to my moving in date, thank you!


    Mr Norgrove | Westbourne

  • Just to Holla a message of my thanks for the recent refurb of the shared bathroom at my place in Borthwick Rd, Boscombe….Speaking as a high-end painter n decorator myself, its good to see all concerned delivering a very professional finish. My thanks to the lads who done it and to DWP for investing into the well being and comfort of your tenants. This for me is where the ‘social housing’ end of the market meets the posher end and bridges important gaps.


    Mat | Boscombe

  • Really good – After the ID referencing, we had 5 days to find a property and move in – Colt, Holly and Andrea have all been extremely helpful, understanding, polite and professional. Really appreciate the effort put in, thank you.


    Sophie Cross | Boscombe

  • Was very helpful everything went very well, very happy.


    L Kovacs | Bournemouth

  • Very good, very quick and easy. Very happy with Rachelle’s assistance.


    Lee Wedgner | Boscombe

  • A brilliant experience I was dealt with profesionally, politely and efficiently my housing offer, Rachelle Gray was excellent in every aspect. Well done Rachelle.


    Heather Brooks | Bournemouth

  • I am very happy with the layout of the flat, very happy with the service received Colt was brilliant and helped loads.


    L Rowell | Bournemouth