Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost. If you want to report a maintenance issue please see further details here

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online.

What do our tenants have to say about us.

  • I have had the most satisfying and pleasant experience with my search for a property – with Colt being my agent he has been the most helpful and professional in any letting experience I have had. I would thoroughly recommend DWP just on my experience with Colt. He is a great asset to your company

    Miss E Hickey

  • My experience with DWP Housing is the staff are really friendly and nice.

    Amy | Bournemouth

  • Very Quick and easy service, understanding Emily was very helpful and answered our questions and email very quickly.

    She answered our questions honestly and the experience was straight forward and not complicated.

    Miss Moss | Poole

  • I found it really easy and Emily was a great help with making it a smooth process

    Darren Storrie

  • I am very happy with the property, new carpet and new kitchen!

    R. Ramsey | Boscombe

  • Emily was really helpful and informed me of what was going on with regard to maintenance etc

    Mrs Wood

  • Thanks everyone at DWP we’ve now bought our own flat, having been able to save a deposit because of your cheap rent. A big thanks to the maintenance team the guys always made me feel very comfortable when they came in to do any work. We have no complaints – if anything didn’t work – the maintenance team would come out and fix it. My cooker broke, they sent a new one within a couple of days. We’ve been very well looked after.

    Jo | Boscombe

  • Throughout my dealings with dwp I have had extremely sympathetic and professional dealings with all the staff, especially Emily and Colt who went Above and beyond their duties. A truly refreshing experience between tenant and landlord

    Mr Davis

  • Adam is very Good, fast and responsive, Polite friendly and Professional

    Michele Armed

  • All staff I have dealt with have been very helpful and friendly, nothing has been too much. I look forward to living in my new home

    Miss J Saunders