Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost.
If you want to report a maintenance issue please see further details here

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online.

We are interested to hear your feedback about our Maintenance Department, if you have a spare 5 minutes please fill in our maintenance satisfaction form

What do our tenants have to say about us.

  • Danny was brilliant. So friendly and worked well. He is a credit to your team. Thank you.


    Sally | Bournemouth

  • We are very pleased with our new kitchen, Ben did an amazing job could you please pass this on to Shane Wells, it ís the best job we’ve ever had done thanks a lot.


    Adrienne and Scott | Turlin Moor

  • Very helpful in helping me regards to finding a property, appreicate all the help and support whilst dealing with DWP. Michelle has been great.


    Jade Donnelly

  • We have rented with DWP for 6 months and have found the staff and personnel very courteous and helpful and efficient. Any minor problems were quickly sorted out by the maintenance team. In particular Michele, who has dealt with us continuously with a cheerful manner.


    Christopher Rose | Poole

  • When we had nowhere to go and no chance of succeeding anywhere, DWP took us in. Ever since day one they have been fantastic. The guys on the desks at the front are amazing and have always been so approachable. Not once had a problem in our dealings with them. We appreciate all the help and if you are after a property they look after you. Thank you to the team!


    Sophie Cross | Boscombe

  • We were very impressed with the professionalism of the staff at DWP. Also very friendly and helpful. We mainly dealt with Bex, who showed us around the new apartments and helped us deal with all the paperwork etc. She was always ready and happy to answer any questions we had.


    Mr and Mrs Savill | Calendula Place

  • We had a most very good experience and we have met some wonderful DWP staff and most loving company.


    John Williams | Boscombe

  • During the two years I have been a tenant of DWP I found the office staff always very helpful, particulary Michelle and Becks. They are an asset and compassionate and professional these two ladies are a credit to the company.


    MJ Walsh | Boscombe

  • I can’t say anything but good things about this landlord. Even when stuff was difficult they gave me a chance…thanks Mike, Sally and the team. Even when I got into serious rent arrears you were able to help sort a payment plan. So much so I left with my full deposit which shocked us all. Keep doing good stuff and thanks for the chance.


    Isha | Bournemouth

  • Very helpful and friendly. Lovely flat and if I experienced any problems these were sorted as soon as possible.


    Jade | Ferndown