Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost. If you want to report a maintenance issue please see further details here

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online.

What do our tenants have to say about us.

  • Great experience, I couldn’t have asked for more. Thank you!

    M Dobson | Winton

  • Very good and friendly service. Confident information and good backup I felt very safe with the procedure.

    Linda | Southbourne

  • Would just like to say Emily has been very helpful, caring and understanding. She is a credit to your company. Also may I add the office team. I would also like to thank the contractors for the fantastic finish to my bungalow.

    P Buckeridge

  • Adam has been very helpful and informative. Really happy with the process Adam has provided to me. Thank you

    Miss Storrie

  • Very helpful and friendly. Lovely flat and if I experienced any problems these were sorted as soon as possible.

    Jade | Ferndown

  • Looks good really pleased. Adam has been extremely helpful with all my worries regarding moving for support for my future surgery. Thank you!

    S Persaud

  • Emily was really helpful and informed me of what was going on with regard to maintenance etc

    Mrs Wood

  • Very good, very quick and easy. Very happy with Rachelle’s assistance.

    Lee Wedgner | Boscombe

  • My experience with DWP Housing is the staff are really friendly and nice.

    Amy | Bournemouth

  • Very helpful in helping me regards to finding a property, appreicate all the help and support whilst dealing with DWP. Michelle has been great.

    Jade Donnelly