Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost. If you want to report a maintenance issue please see further details here

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online.

What do our tenants have to say about us.

  • Dear DWP, many thanks for arranging the boiler repair visit and thanks for fixing door latch quickly. Staff sent, very quick and efficient.

    Michael | Bournemouth

  • DWP were really helpful and caring when I needed to transfer from the Winton area to Charminster, especially Bex who could not have done anymore and has always gone that extra mile.

    Emma Randall | Charminster

  • Absolutely brilliant we don’t normally leave reviews but credit is given where credit is due. Michele from Letting Department so good at her job and massive asset to this company every time she goes above and beyond to help also the office staff are polite and friendly. Many thanks to all of DWP Team.

    Ms A Drzazga | Bournemouth

  • Excellent and very efficient.

    J.Hudson | Boscombe

  • Many thanks to Morgan & the maintainance team at DWP Housing, we lost all electrics which are essential for our business at 4pm on Wednesday, all up & running again by 11am the next day, Many thanks

    Ian | Bournemouth

  • When we had nowhere to go and no chance of succeeding anywhere, DWP took us in. Ever since day one they have been fantastic. The guys on the desks at the front are amazing and have always been so approachable. Not once had a problem in our dealings with them. We appreciate all the help and if you are after a property they look after you. Thank you to the team!

    Sophie Cross | Boscombe

  • We are very pleased with our new kitchen, Ben did an amazing job could you please pass this on to Shane Wells, it ís the best job we’ve ever had done thanks a lot.

    Adrienne and Scott | Turlin Moor

  • Rachael Gray is a professional person, she was from the moment I walked in – Super! Adam the rent collector was excellent he even brought the key to the front door (as it was not working properly) to my old accommodation, so far for rating 10/10

    Mrs Morgan | Parkstone

  • We have rented with DWP for 6 months and have found the staff and personnel very courteous and helpful and efficient. Any minor problems were quickly sorted out by the maintenance team. In particular Michele, who has dealt with us continuously with a cheerful manner.

    Christopher Rose | Poole

  • Rented from DWP for 10 years never had a problem, always quick to help! They really helped me out when I needed it most! Will always be eternally grateful!

    Tracy | Bournemouth