Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost.
If you want to report a maintenance issue please see further details here

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online.

We are interested to hear your feedback about our Maintenance Department, if you have a spare 5 minutes please fill in our maintenance satisfaction form

What do our tenants have to say about us.

  • Michelle and the team have been fantastic. So friendly and have kept me informed throughout the whole process of moving.


    Laine Grew | Boscombe

  • DWP have always been extremely helpful and fantastic landlords. I have recommended them to several people. Any problems with a room or a house are dealt with quickly and the staff are always friendly and helpful.


    Natasha | Boscombe

  • Very good, very quick and easy. Very happy with Rachelle’s assistance.


    Lee Wedgner | Boscombe

  • From start to finish it couldn’t of been better. The staff were great and made the whole process so straight forward. Thank you!


    Wana Doniselli | Christchurch Road, Bournemouth

  • Rachelle was very efficient polite and welcoming and always kept me in the picture with regards to my moving in date, thank you!


    Mr Norgrove | Westbourne

  • The staff are wonderful and very helpful. They looked after me as their customer in a very satisfying way. I’m very thankful for them.


    Mr Jumaily | Bournemouth

  • Was very helpful everything went very well, very happy.


    L Kovacs | Bournemouth

  • Emily was very helpful from first contact to sign up. She had all the relevant information and was very friendly and professional.


    Mr Shipley | Bournemouth

  • A brilliant experience I was dealt with profesionally, politely and efficiently my housing offer, Rachelle Gray was excellent in every aspect. Well done Rachelle.


    Heather Brooks | Bournemouth

  • We were very impressed with the professionalism of the staff at DWP. Also very friendly and helpful. We mainly dealt with Bex, who showed us around the new apartments and helped us deal with all the paperwork etc. She was always ready and happy to answer any questions we had.


    Mr and Mrs Savill | Calendula Place