Maintenance

Reporting Repairs

Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

 

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost.

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online, 01202 301244

Reporting an Issue

It is the tenant’s responsibility to promptly report any repairs or maintenance.

Maintenance Charges

Some property maintenance issues are the tenant’s responsibility and may be charged accordingly.

Vehicle Charging

Do not use domestic sockets for Electric Vehicle Charging, this is a fire hazard and very dangerous.

Making life easier for our tenants with the DWP Housing App

Download our App from either Google Play or Apple App Store to pay your rent, view your account history and manage your property.