Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost. If you want to report a maintenance issue please see further details here

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online.

What do our tenants have to say about us.

  • We had a most very good experience and we have met some wonderful DWP staff and most loving company.

    John Williams | Boscombe

  • Many thanks to Morgan & the maintainance team at DWP Housing, we lost all electrics which are essential for our business at 4pm on Wednesday, all up & running again by 11am the next day, Many thanks

    Ian | Bournemouth

  • A brilliant experience I was dealt with profesionally, politely and efficiently my housing offer, Rachelle Gray was excellent in every aspect. Well done Rachelle.

    Heather Brooks | Bournemouth

  • During the two years I have been a tenant of DWP I found the office staff always very helpful, particulary Michelle and Becks. They are an asset and compassionate and professional these two ladies are a credit to the company.

    MJ Walsh | Boscombe

  • I just want to say that I am very happy in my new home and a special thank you to Emily who helped me with the paperwork and the move.

    Mr House | Winton

  • Rachael Gray is a professional person, she was from the moment I walked in – Super! Adam the rent collector was excellent he even brought the key to the front door (as it was not working properly) to my old accommodation, so far for rating 10/10

    Mrs Morgan | Parkstone

  • We have rented with DWP for 6 months and have found the staff and personnel very courteous and helpful and efficient. Any minor problems were quickly sorted out by the maintenance team. In particular Michele, who has dealt with us continuously with a cheerful manner.

    Christopher Rose | Poole

  • This is my third move the first two were with private landlords this is the first time I’ve been treated as a person and not just someone renting. I cannot stress enough how excellent a team you have and I would highly recommend you.

    Gary Stratton | Calendula Place

  • Michelle and the team have been fantastic. So friendly and have kept me informed throughout the whole process of moving.

    Laine Grew | Boscombe

  • My experience they were always very, very good. One lady – Michele Field she was always; very professional and helpful. Many times she resolved any problems with a smile, she was never angry. We would recommend DWP Housing Partnership and Michele, because in our opinion she is the best! The right person, in the right place. Professional and human!

    Miss Zakrzewski | Boscombe