Following the latest government notification of a further lockdown our maintenance team will only be dealing with emergency and urgent maintenance requests. Non urgent requests will be dealt with when the lockdown is over.

Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost. If you want to report a maintenance issue please see further details here

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online.

What do our tenants have to say about us.

  • Michelle and the team have been fantastic. So friendly and have kept me informed throughout the whole process of moving.

    Laine Grew | Boscombe

  • DWP Housing have always been very helpful and kind if ever I had to get in touch with them, any issues were dealt with promptly.

    Judith Kelf | Bournemouth

  • Hi, I would like you to add to your testimonials a few words from me. I have been a Tenant for more than six years and would like to say thanks from my heart for the chance I got to keep my flat when I was in a bad situation due to an injury etc.I have been helped in many ways by Dave Wells properties and their wonderfull staff and got myself back on track.Thanks Michelle for rushing to my aid when I came out of hospital. All the negative things I’ve heard about Dave Wells properties is not true if you respect them and your property you will have a wonderful experience.

  • Danny was brilliant. So friendly and worked well. He is a credit to your team. Thank you.

    Sally | Bournemouth

  • Found the right place to suit my needs in no time! At the move in found few problems but these were addressed straight away and the team were consistently there checking up if everything is OK. Amazed at help; furniture, advice, paperwork was all done by DWP. Massive thank you to my agent Rachelle, Plumbers Danny and Scott, Electricians Rich and his dad and a big thank you to Laurence and Hannah.

    Daria Bennett | Aylesbury Road

  • Many thanks to Morgan & the maintainance team at DWP Housing, we lost all electrics which are essential for our business at 4pm on Wednesday, all up & running again by 11am the next day, Many thanks

    Ian | Bournemouth

  • Really good – After the ID¬†referencing, we had 5 days to find a property and move in – Colt, Holly and Andrea have all been extremely helpful, understanding, polite and professional. Really appreciate the effort put in, thank you.

    Sophie Cross | Boscombe

  • We are tenants with DWP Housing and are very happy with the service provided and have recently had some work done by the maintenance team we were extremely happy with Roy Duff who couldn’t do enough for us.

    Allana Sykes | Parkstone

  • Dear DWP, many thanks for arranging the boiler repair visit and thanks for fixing door latch quickly. Staff sent, very quick and efficient.

    Michael | Bournemouth

  • Fantasic! Looked after me very well, flat is perfect and very nicely re-furbished. Thank you Colt for all your help.

    Andrew Look | Bournemouth