Following the latest government notification of a further lockdown our maintenance team will only be dealing with emergency and urgent maintenance requests. Non urgent requests will be dealt with when the lockdown is over.

Our tenants can report repairs by calling 01202 301244, we employ a full-time team of experienced and qualified staff who are available for a number of maintenance services.

There are a number of maintenance problems which are chargeable to the tenant, you will need to speak with the maintenance department to find out how much your repair will cost. If you want to report a maintenance issue please see further details here

What maintenance is a tenant responsible for?

  • Replacing light bulbs
  • Replacing fuses
  • Clearing blocked sinks and wastes
  • Condensation issues
  • Cleaning
  • General day to day maintenance
  • Replacing smoke alarm batteries
  • Rubbish disposal
  • Cleaning of extractors and filters
  • Garden maintenance (unless stated differently in your tenancy agreement)

If you have an emergency repair, please call us straight away instead of emailing or reporting online.

What do our tenants have to say about us.

  • During the two years I have been a tenant of DWP I found the office staff always very helpful, particulary Michelle and Becks. They are an asset and compassionate and professional these two ladies are a credit to the company.

    MJ Walsh | Boscombe

  • We have rented with DWP for 6 months and have found the staff and personnel very courteous and helpful and efficient. Any minor problems were quickly sorted out by the maintenance team. In particular Michele, who has dealt with us continuously with a cheerful manner.

    Christopher Rose | Poole

  • My experience they were always very, very good. One lady – Michele Field she was always; very professional and helpful. Many times she resolved any problems with a smile, she was never angry. We would recommend DWP Housing Partnership and Michele, because in our opinion she is the best! The right person, in the right place. Professional and human!

    Miss Zakrzewski | Boscombe

  • A brilliant experience I was dealt with profesionally, politely and efficiently my housing offer, Rachelle Gray was excellent in every aspect. Well done Rachelle.

    Heather Brooks | Bournemouth

  • Absolutely fantastic with all office staff, especially Michele. Fantastic maintenance team for doing all the work on the property and making it look so good. Great landlord would recommend to anyone I know. Thank you so much.

    H Gooding | Bournemouth

  • DWP found me a property really quickly, much less than I was paying in private sector. Staff very polite and helpful, so grateful.

    Pauline Kulik | Poole

  • Very good and I would like to say a big thank you to Michelle and all at DWP Housing for my lovely home with new bathroom, carpets, flooring and all new paintwork not forgetting the pretty net curtains!

    Sue Foyle | Southbourne

  • Always helpful and quick to act if any issues do arise!!

    Rhian | Bournemouth

  • Spoke to Micha today and really kind and helpful as with all staff I have dealt with. Maintenance guys always kind and courteous at property too.

    Steph | Bournemouth

  • After hearing so many bad reports about DWP I was very hesitant with going with yourselves. Everything I had heard was unfounded. Bex and Jo really looked after me well and are a real asset to DWP. All I wanted was to be treated how I like to be treated and I was. I am very happy!!

    Deborah | Boscombe