Complaints Procedure

DWP Housing are a member of the NRLA (National Residential Landlords Association) & the Tenancy Redress Service.

The Tenancy Redress Service helps tenants resolve issues with participating landlord members of the NRLA.


The Tenancy Redress Service is operated by The Dispute Service Limited (a not-for-profit company specialising in dispute resolution) and help tenants resolve complaints they may have with their landlord, who has agreed to be part of this scheme.


It’s quick: The TRS work with both you and your landlord to sort out the issues. Experienced in dealing with these disputes through work in tenancy deposit disputes, conciliation, and Ombudsman services.


It’s free: so you won’t need to spend your hard earned money on legal fees to sort out the problems you may be having with your landlord.


It’s easy: The TRS have a simple website based chatbot form for you to fill in. We’ll do the rest of the work with the landlord.


For further information please visit The Tenancy Redress Service website >>

The easiest way to pay your rent and to keep on top of your account management with us, is to download the DWP Housing App →

To understand what to do in the event of a fire and information about electric vehicle charging, read our Fire Safety policy→


Want to find out about where your deposit is stored? What our pet policy is? You’ll find the answers to these and other questions on our FAQ’s page →