We are interested to hear about your experience with our Lettings Service, it is important to us you are happy with your new home and with the service you received from us during the moving in process.

Please take the time to complete this short questionnaire, the information you give will be treated confidentially.





Applying for your new home
  1. Was the office a welcoming and friendly environment to come into?
  2. Were the staff helpful and courteous?
  3. Did you receive enough information about any suitable vacancies?
  4. Was any paperwork easy to understand or complete?


Viewing available properties
  1. Did you have to wait a long time before going on a viewing?
  2. Were the staff who took you on viewings friendly and courteous?
  3. Did you have enough time to look around the property?
  4. Were they able to answer any questions you had?




Signing your Tenancy Agreement
  1. Did you find the paperwork easy to understand and complete?
  2. Was the Tenancy Agreement and conditions explained to you?
  3. If you were claiming Housing Benefit did we help with the forms?
  4. Did you feel the signing up process took too long?
  5. Were you given a timescale for any repairs still to be done?
  6. Overall how satisfied were you with the signing up process?


About your new home
  1. When you moved in was the property clean and free of rubbish?
  2. Were any repairs you were expecting carried out?
  3. If you have a garden was this free of rubbish?
  4. Do you think the property was in an acceptable standard?


Overall satisfaction with DWP
  1. Overall how satisfied or dissatisfied were you with your new home?
  2. Overall how satisfied or dissatisfied were you with the service provided and the member of staff who dealt with you?