We are interested to hear about your experience with our Maintenance Service, it is important to us you are happy with your home and with the service you received from us when you needed to report a repair.

Please take the time to complete this short questionnaire, the information you give will be treated confidentially.






How did you report your repair to us, did you? Please tick one.

The Service you received?
  1. Were the staff helpful and courteous when you spoke to them?
  2. Did you receive a response to your email or letter?
  3. Did you receive a Job Ticket number?
  4. Were you given an estimated completion date?
  5. If we were unable to do the repair did we tell you the reason why?


When we came to carry out your repair:
  1. Were you at home when we arrived?
  2. If so, were the staff polite and courteous?
  3. Did we remove any rubbish and clean up any mess we had made?
  4. Were you satisfied with the work we did?
  5. Was your repair carried out within the timescale we gave you?


Were the cost recharged to you?
  1. If you were charged, were you told that you would be and how much?


After Service
  1. Were there any further problems after the repair was carried out?

  2. Has the problem now been resolved?
Overall satisfaction
  1. Overall how satisfied or dissatisfied were you with our Maintenance Service?
  2. Overall how satisfied or dissatisfied were you with the service provided and the
    member of staff who dealt with your original request?
  3. Overall how satisfied or dissatisfied were you with the service and the member of
    staff who carried out the work/repair in your home?